Angela
Labawan
General Virtual Assistant
Hello
Here's who I am & what I do
GVA / SOCIAL MEDIA MANAGER / CONTENT MODERATION ANALYST / CSR
Hi my name is Angela and I would love to help you out!
I'm a Virtual Professional providing online freelance work solutions that offer Administrative Support, Customer Service, and Social Media Management services.
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PERSONAL PROFILE
Virtual Assistant | Social Media | Content Moderation | E-commerce
A decade of experience. Thousands of tasks completed. Infinite coffee.
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I’ve spent the last 10 years mastering administrative support and content moderation for global BPO companies and direct clients. My most recent work includes managing the GHOST.IO B2B Marketplace, producing tutorial videos, and driving engagement for a trading and affiliate company.
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EDUCATION
University of Mindanao
2012-2016 Bachelor of Science in Business Administration - Marketing
TRAININGS
Surge Freelancing Academy
Freelance Virtual Assistance Course
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EXPERIECE​
GHST.IO B2B Marketplace Operations & Data Specialist | 2023 – 2026
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Streamlined operational workflows using Asana and Slack to enhance team efficiency.
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Managed product listings and optimized website content for user experience.
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Maintained a structured Notion knowledge base and generated data-driven reports.
Guest Invest Trading Social Media VA (Trading & Affiliate) | 2023 – 2026
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Produced high-quality tutorial videos and creative content to drive engagement.
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Managed community outreach, email newsletters, and audience inquiries.
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Implemented strict content moderation to ensure a safe and compliant community.
Open Access BPO (Glassdoor) Content Moderation Analyst | 2019 – 2022
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Reviewed sensitive content with a detail-oriented approach to ensure policy compliance.
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Maintained high productivity and quality standards in a fast-paced environment.
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Developed office procedures to handle multiple moderation tasks professionally.
VXI Global Holdings Inc. Customer Service Representative | 2019
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Delivered proactive service using emotional intelligence to resolve customer issues.
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Managed dissatisfied users with empathy and effective conflict resolution.
CamFind Solutions Inc. Image Analyst | 2016 – 2019
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Extracted data from imagery using manual and computer-assisted methods.
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Provided detailed annotations and descriptions to enhance visual data accuracy.
SKILLS
Communication​
Creative Content Production
Reliability & Resourcefulness
Operations & Workflow Automation
Platform & Community Leadership
B2B Marketplace Management
Data Analysis & Reporting
Virtual Assistance
Specializes in offering administrative services to clients from a remote location
Data Entry
Transferring data into computer files or database systems including customers' information, creating spreadsheets, and verifying documents
Project Management
Planning and organization of a company's resources to move a specific task, event, or duty towards completion
SEO
Improving the quality and quantity of website traffic to a website or a web page from search engines
Services
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Email Marketing
To grow your business we use direct marketing that uses Email to promote your business's products or services
Social Media Marketing
The platforms on which users build social networks and share information to build a company's brand, target audience, and increase sales
Content Moderation
To make sure that user-generated content submitted to an online platform is placed in the right category
Customer Service
To help customers with complaints or questions and give customers information about the products and services