Angela
Labawan

General Virtual Assistant

Hello

Here's who I am & what I do

RESUME

PROJECTS

GVA / SOCIAL MEDIA MANAGER / CONTENT MODERATION ANALYST / CSR

Hi my name is Angela and I would love to help you out!

I'm a Virtual Professional providing online freelance work solutions that offer Administrative Support, Customer Service, and Social Media Management services.

PERSONAL PROFILE

Virtual Assistant | Social Media | Content Moderation | E-commerce

A decade of experience. Thousands of tasks completed. Infinite coffee.

I’ve spent the last 10 years mastering administrative support and content moderation for global BPO companies and direct clients. My most recent work includes managing the GHOST.IO B2B Marketplace, producing tutorial videos, and driving engagement for a trading and affiliate company.

EDUCATION

University of Mindanao

2012-2016 Bachelor of Science in Business Administration - Marketing

TRAININGS

Surge Freelancing Academy

Freelance Virtual Assistance Course

EXPERIECE

GHST.IO B2B Marketplace Operations & Data Specialist | 2023 – 2026

Streamlined operational workflows using Asana and Slack to enhance team efficiency.
Managed product listings and optimized website content for user experience.
Maintained a structured Notion knowledge base and generated data-driven reports.

Guest Invest Trading Social Media VA (Trading & Affiliate) | 2023 – 2026

Produced high-quality tutorial videos and creative content to drive engagement.
Managed community outreach, email newsletters, and audience inquiries.
Implemented strict content moderation to ensure a safe and compliant community.

Open Access BPO (Glassdoor) Content Moderation Analyst | 2019 – 2022

Reviewed sensitive content with a detail-oriented approach to ensure policy compliance.
Maintained high productivity and quality standards in a fast-paced environment.
Developed office procedures to handle multiple moderation tasks professionally.

VXI Global Holdings Inc. Customer Service Representative | 2019

Delivered proactive service using emotional intelligence to resolve customer issues.
Managed dissatisfied users with empathy and effective conflict resolution.

CamFind Solutions Inc. Image Analyst | 2016 – 2019

Extracted data from imagery using manual and computer-assisted methods.
Provided detailed annotations and descriptions to enhance visual data accuracy.

SKILLS

Communication

Creative Content Production

Reliability & Resourcefulness

Operations & Workflow Automation

Platform & Community Leadership

B2B Marketplace Management

Data Analysis & Reporting

Virtual Assistance

Specializes in offering administrative services to clients from a remote location

Data Entry

Transferring data into computer files or database systems including customers' information, creating spreadsheets, and verifying documents

Project Management

Planning and organization of a company's resources to move a specific task, event, or duty towards completion

SEO

Improving the quality and quantity of website traffic to a website or a web page from search engines

Services

Email Marketing

To grow your business we use direct marketing that uses Email to promote your business's products or services

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Social Media Marketing

The platforms on which users build social networks and share information to build a company's brand, target audience, and increase sales

Content Moderation

To make sure that user-generated content submitted to an online platform is placed in the right category

Customer Service

To help customers with complaints or questions and give customers information about the products and services

Angela Labawan