Angela
Labawan

General Virtual Assistant

Hello

Here's who I am & what I do

RESUME

PROJECTS

GVA / SOCIAL MEDIA MANAGER / CONTENT MODERATION ANALYST / CSR

Hi my name is Angela and I would love to help you out!

I'm a Virtual Professional providing online freelance work solutions that offer Administrative Support and Social Media Management services.

PERSONAL PROFILE

A skillful, dedicated, and trained Virtual Assistant that specializes in administrative support and sales & marketing with over 6 years of extensive customer service experience in various BPO companies

EDUCATION

University of Mindanao

2012-2016 Bachelor of Science in Business Administration - Marketing

TRAININGS

Surge Freelancing Academy

Freelance Virtual Assistance Course

EXPERIENCE

Open Access BPO

Content Moderation Analyst

2019 - 2022

Provide good quality and productivity in every task
Detail-oriented approach to reviewing sensitive content
Understanding client policies and guidelines, and making decisions based on them.
Maintained and developed good performance with office procedures
Handled multiple tasks in a professional and organized manner

VXI Global Holdings Inc.

Customer Service Representative

2019

Deliver proactive customer service.
Use active listening, critical thinking, and emotional intelligence
Manage situations with dissatisfied customers.
Providing them with empathy and effective resolution

CamFind Solutions Inc.

Image Analyst

2016-2019

Observe and analyze the given photo
Extract data and information from imagery using manual and computer-assisted methods
Provides best annotation and uses tap-tap see to give a specific detailed description.

SKILLS

Communication

Creative Thinking

Multitasking

Leadership

Reliability & Resourcefulness

Virtual Assistance

Specializes in offering administrative services to clients from a remote location

Data Entry

Transferring data into computer files or database systems including customers' information, creating spreadsheets, and verifying documents

Project Management

Planning and organization of a company's resources to move a specific task, event, or duty towards completion

SEO

Improving the quality and quantity of website traffic to a website or a web page from search engines

Services

Email Marketing

To grow your business we use direct marketing that uses Email to promote your business's products or services

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Social Media Marketing

The platforms on which users build social networks and share information to build a company's brand, target audience, and increase sales

Content Moderation

To make sure that user-generated content submitted to an online platform is placed in the right category

Customer Service

To help customers with complaints or questions and give customers information about the products and services

Angela Labawan